Customer questionnaire
Keyword: 　
1、Your name:*

2、Your tel：*

3、Your Email:*

4、Full Name of Your Company:*

5、Which kind of products you have bought:*
  • Open Frame
  • LCD Kits
  • LCD Panel
  • Controller Board
  • Others　　　　　　　　　　

6、Please evaluate product’s quality of Amongo: *
  • Excellent, the defective rate is under 0.3% (25points)
  • Good, the defective rate is under 2% (20points)
  • Average, the rework rate is under 5% a year (10points)
  • bad, the rework rate is over 10% a year (0point)

7、Please evaluate the delivery time of Amongo: *
  • On time, never delay (25 points)
  • Sometimes delay shipment，the delay time is within 3 days (20 points)
  • Always delay shipment, the delay time is over a week (10 points)
  • Never on time （0 point）

8、Please evaluate the customized product's research & development period of Amongo: *
  • Quick, sample is finished within 10 work day (25 points)
  • Average, sample is finished within 15 work days (20 points)
  • Slow, sample is finished within 25 work days (10 points)
  • Very slow, sample is finished over 30 work days (0 point)

9、Please evaluate product’s stability of Amongo:*
  • Very steady, never break down in a year
  • Good, sometimes break down, but can be adjusted after reboot
  • Average, the fault rate is not over 3% in a year
  • Very bad, over 10% products are always breaking down and need to be repaired by the factory (0 point)

10、Professional level: *
  • Able to help me settle a product resolution appropriate to my current and developing requirement (25 points)
  • Able to provide me with reasonable advice to my current products (20 points)
  • Able to introduce correctly the functions of products in detail
  • Only able to have a rough description of the product information

11、Communicating and expressing abilities:*
  • Have a strong ability in communication and words expression (25 points)
  • Only able to answer my questions roughly; Have an average communicating ability (20 points)
  • Unable to understand my problems; Low ability in communication and expression (10 points)
  • Cannot communicate ( 0 point)

12、Positive effect in dealing with the problems:*
  • excellent (25 points)
  • good (20 points)
  • average ( 10 points)
  • bad ( 0 point)

13、Service attitude:*
  • excellent (25 points)
  • good (20 points)
  • average ( 10 points)
  • bad ( 0 point)

14、What is your opinion of our technicists’ technological capability?*
  • Very professional, can be called experts （20 points）
  • Familiar with their own products but do not know much about LCD relevant application products （15 points）
  • A little technologically insufficient, need improving （10 points）
  • lack of technological knowledge extremely （0 point）

15、How do you think about their ability of solving problems?*
Not only solved my problem, but also give me good advices（20 points）Solved my problems well （15 points）
Problems are basically or party solved（10 points）Can not solve my problem （0 point）

16、How do you think of their responding time to your problems ? *
  • Quick（20 points）
  • In time（15 points）
  • Not quite in time（10 points）
  • Not in time（0 point）

17、How do you think of their communicative and expressive ability? *
  • Can answer my questions specifically, have strong communication skill and accurate expression（20 points）
  • Can answer my questions simply only, communication skills is in general（15 points）
  • Can not understand my questions, bad in communication and expression（10 points）
  • Can not communicate at all（0 point）

18、How do you think of their attitude? *
  • very enthusiastic (20 points)
  • better than ok (15 points)
  • ok (10 points)
  • bad (0 point)

19、Your valuable advices and suggestions to Amongo ?

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